- MakeMyTrip's Myra AI 2.0 now enables complete travel bookings—from search to payment—within a single conversational interface, supporting both voice and text.
- The assistant handles over 3 million conversations per quarter, with more than 45% of usage coming from India's Tier-2 and smaller cities.
- New multimodal features include passport photo upload for auto-filling details and contextual questioning during an active booking without restarting the search.
You know the drill. You open a travel app, tap through ten different screens, flip between filters, and enter your credit card on what feels like page fifty. It's tedious. Now imagine just saying what you want into your phone and having the whole thing booked. That's the pitch for MakeMyTrip's upgraded Myra AI 2.0, which wants to be less of a search tool and more of a travel agent that lives in your pocket. For India's huge travel market, this isn't just a new feature. It's a direct attempt to grab users who'd rather talk than type.
From Search Bot to Booking Agent
Myra 2.0 is supposed to be a different beast. The company says you can do everything from finding a flight to paying for it without ever leaving the chat window. They're calling this "Agentic AI flows," which is a fancy way of saying the AI should drive the whole process itself. It's specifically tackling international flights and hotels, which are messy. You've got dates, stopovers, passenger info, seat picks, all that stuff. Getting an AI to navigate that via conversation is a much harder trick than just answering simple questions.
You can mix voice, text, and taps. Start by talking, tap to choose from options it shows you, then type a follow-up. The idea is it remembers what you're doing. So you can be halfway through booking a flight and ask, "What's the baggage allowance on that one?" without it forgetting your entire trip. It sounds fluid, almost human. But let's be clear: whether this actually works without a hitch when you're trying to book a real, complicated trip is the big question. The press release sounds good. Real life is often different.
The Tech Behind the Talk
The upgrade leans heavily on being "multimodal." That's the buzzword for understanding more than just typed words.
Your Passport, Now a Data Source
One new trick is uploading images. The main example they give is your passport. You take a picture, and the AI is supposed to pull out your name, passport number, and date of birth to fill in the forms for you. If it works, that's a legit time-saver. But passport photos can be blurry, the lighting bad, the document old. We haven't seen any third party test how accurate this optical character recognition is out in the wild.
The Big Bet on Voice
The real headliner is doing it all by voice, payment included. This needs seriously good speech recognition that can handle diverse Indian accents and dialects, plus language processing smart enough to unravel a long, detailed spoken request. MakeMyTrip says most voice queries right now come in Hinglish, that mix of Hindi and English, and they tend to be more elaborate than text searches. So they're clearly tuning this system for that specific, messy linguistic reality.
Built for India, Specifically
This launch isn't a global play. It's built for India, and the evidence is in the details.
Speaking Your Language
The voice booking officially works with eight languages. They didn't list them all, but the heavy focus on Hinglish tells you Hindi and English are in. The others are almost certainly major regional languages like Tamil, Telugu, Bengali, or Marathi. That's the key to getting people outside the big metros to use it.
Beyond the Metro User
Here's a telling stat: over 45% of Myra's usage now comes from India's Tier-2 cities and smaller towns. That's the target. This user base might be newer to booking travel online, or they might just find talking to a phone easier than navigating a complex app. Handling 3 million conversations a quarter gives MakeMyTrip a massive dataset to train this AI specifically on how Indians actually talk about travel.
We don't know if using Myra costs extra, or if it's available equally everywhere. It's also not clear if the voice processing happens on your phone or in the cloud. Given the complexity, it's almost definitely in the cloud.
The Unanswered Questions
Look, this is an AI launch. You should be skeptical. All we have are the company's own announcements and news stories repeating them. There are no independent reviews, no user testimonials, no technical teardowns.
The reliability claims are the biggest ones. Can this thing really book a complex, multi-stop international trip perfectly through voice alone? What's the error rate? What happens when it mishears your name or your date during the payment step? "Agentic AI" handling the hardest bookings is a massive claim that needs to be proven. And we know nothing about the tech under the hood. Is it a tweaked version of GPT-4 or Gemini? A custom model? How big is its memory? How does it plug into the booking and payment systems? It's all a black box.
Who Else Is Playing This Game?
MakeMyTrip isn't the only one here. Globally, Booking.com and Expedia have ChatGPT plugins. In India, rivals like Yatra and EaseMyTrip have their own AI chatbots. Myra 2.0's play is to finish the entire job inside the chat, and to do it by voice.
| Feature | Myra AI 2.0 (MakeMyTrip) | Typical Competitor Chatbot |
|---|---|---|
| End-to-End Booking in Chat | Yes (claimed) | Usually guides to traditional booking flow |
| Voice-Based Payment | Yes (claimed) | Rare or non-existent |
| Multimodal Input (Doc Upload) | Yes (Passport) | Limited or none |
| Contextual Q&A During Booking | Yes (claimed) | Often resets context |
So on paper, Myra's scope is wider. If it works, it could be way easier to use. But if it's glitchy? That'll just annoy people and send them right back to tapping buttons the old way.
Frequently Asked Questions
Is Myra AI 2.0 available everywhere in India?
It's rolling out, but the exact availability across all regions isn't specified.
Does it work with Indian languages?
Yes, end-to-end voice booking supports eight languages, with a major focus on Hinglish.
Is my payment data safe if I book by voice?
The company hasn't detailed the security for voice payments, which is something you'd want to know before trying it.
Is Myra 2.0 a free feature?
There's no mention of an extra charge. It's likely free inside the MakeMyTrip app.
So What's the Real Test?
MakeMyTrip is making a big, risky bet here. They're aiming for a future where you talk to your phone to book a trip, and they're aiming it squarely at smaller Indian cities. The multilingual support and focus on voice are smart for that market. But don't believe the hype until you see it work. The claims about automating complex bookings need to survive contact with millions of users. Success won't be decided in Bangalore boardrooms. It'll be decided in places like Indore and Coimbatore, when someone trusts this thing enough to book their family's holiday to Dubai without ever typing a word.
Sources
- fonearena.com
- cnbctv18.com
- economictimes.com
- traveltrendstoday.in
- msn.com